inContact Company Information

Profile

inContact began in 1997 as a reseller of telecommunications services and has evolved to become the leading provider of cloud-based, on demand call center software solutions, and the only company to pair a software offering with network connectivity. We provide contact routing and agent optimization solutions to help our customers reduce the cost and improve the quality of every customer interaction. The company is led by industry leaders of telecom network infrastructure and cloud-based solutions for call centers. Because of our leadership, experience and innovative vision, inContact was an early player in the cloud-based call center market. In a 2009 report by analyst firm DMG Consulting, inContact was shown to have the most deployments in the industry. Our dynamic technology platform gives our customers assurance that they can not only meet, but exceed the expectations of their customers, without the cost and complexities of legacy systems. Our proven cloud-based delivery model provides critical cost savings and removes the complexities of deploying and maintaining a call center, while being flexible enough to change with business needs. Our customers not only save money by using the inContact solutions, but it also helps them make money. Our customers start using our pay-as-you-go services to save on operational expenses, but keep using them because they experience nearly immediate ROI and increased profitability. The inContact platform includes ACD software with skills-based routing, IVR with speech recognition, CTI capabilities, reporting, work force optimization, eLearning, call center agent hiring and customer feedback measurement tools. Taken together, the inContact call center software platform creates an integrated, all-in-one solution for operations seeking to support call centers, including those with a distributed workforce – either at-home or multi-site.